Dell offers end-to-end device management


Dell’s Lifecycle Hub will track inventory, repair or replace devices, manage upgrades, facilitate responsible device disposal and more. | Ken Wolter/Shutterstock

Dell is moving deeper into the ITAD space, recently launching an all-in-one asset management hub.

The Dell Lifecycle Hub aims to simplify device lifecycle management, and a press release says Dell is the first OEM in the United States to provide a “comprehensive device lifecycle management service, combining warehousing and inventory management with configuration services and deployment expertise in a single end-to-end solution. end”.

“So far, the scale and scope of the issues has meant that no vendor has taken the lead with a comprehensive solution,” said a white paper from Dell said. “At best, enterprises have had to contract and manage multiple service providers to address narrow pieces of the device lifecycle puzzle.”

From the hub in Texas, Dell will track inventory, provide new hires with comprehensive starter kits, repair or replace devices, collect equipment from departing employees, manage upgrades and facilitate responsible disposal of devices, according to the company.

Jefferson Raley, vice president of business customer service portfolio at Dell Technologies, told E-Scrap News that the Lifecycle Hub frees up customers’ IT departments “so they can focus their time on business priorities. “.

“While many of the recent issues facing IT departments aren’t entirely new, they become exponentially more difficult when a company’s workforce is working from anywhere,” he said. , adding that for companies that have thousands of employees “scattered across offices and working remotely, managing corporate device inventory is time-consuming, leaving less time for other business priorities and strategic initiatives.

According to the white paper, regular telecommuting had already increased by 216% between 2005 and 2019, even before the COVID-19 pandemic necessitated work-from-home models. This helped Dell decide to create the Lifecycle Hub.

“We have seen the pandemic accelerate the growth of the remote workforce and as a result we have seen a significant increase in demand for device lifecycle management services,” Raley said.

The Lifecycle Hub also supports Dell’s commitment to a circular economy, Raley noted.

Under the program, Dell will take all customer-owned or leased inventory, whether Dell or non-Dell. Returned units are either refurbished and reused or recycled through Dell’s Asset Recovery Services, which recently expanded to 36 countries.

“Since 2008, through our many take-back streams, we’ve recovered over 2.5 billion pounds of used electronics,” Raley noted. “This, our Moonshot Lenses, along with Asset Recovery Services and our other recycling services demonstrate our commitment to our customers and the planet.”

Customers have been happy, Raley said, giving the example of a large provider of managed health care plans with more than 22,000 employees.

“At one point during the pandemic, this vendor was onboarding over 100 new hires per week. They struggled to quickly deliver devices to these new hires and deliver devices configured to the needs of these users,” he said. “It was also difficult to quickly retrieve devices when employees quit, which delayed the process of reconfiguring the device and reassigning it to another employee.”

With the Lifecycle Hub, Dell reduced the vendor’s device management process from a 15-day delivery cycle to two days.

The biggest challenge in creating the service was making sure the logistics would work, Raley said, but the team understood that “and we’re incredibly excited to see it in the market and making an impact.” .

The Lifecycle Hub, located in Houston, has ISO 9001 and 14001 certifications, as well as Transported Asset Protection Association A certifications, the white paper says, an extensive network of cameras throughout the storage warehouse, and uses “security screening airport type at each access point”. .”.

Raley said the company plans to “continue to look for ways to help our customers streamline their workloads with new features as the future of work continues to evolve.”

“We work with customers to evaluate geographic expansion, distribution partnerships and other exciting opportunities,” he said.

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