Managing device fleets in the age of hybrid working


According to IDC, 70% of the world’s 2,000 organizations will deploy remote or hybrid work models by 2023.¹ That’s remarkably fast, considering these results were only reported in November 2021. As organizations adapt to support a highly distributed, work-from-anywhere (WFA) workforce, IT departments face a major dilemma: how can they deliver an exceptional work experience? , meet device lifecycle management needs, and protect business interests when employees and their technology is everywhere?

Let’s face it, even providing a laptop to a new employee becomes more difficult if the person works exclusively remotely. And that’s just one example of the many challenges IT organizations can face when trying to effectively support their hybrid workplace. Familiar IT questions enter uncharted territory

As companies fully embrace a hybrid working model, they must consider a myriad of scenarios, including:

* How does the company ensure the correct new hire kit is sent for day one productivity?

* When an employee leaves, how does the organization retrieve their devices?

* How does the organization refresh devices that still have a useful life and quickly deliver that asset to another employee?

* If an individual’s device needs to be repaired, what is the process for getting that employee back to work? How long will that take?

* How does the company renew the devices of a team, a department or a trade?

* Is there a plan and process to responsibly and safely dispose of end-of-life devices?

Of course, device fleet management is nothing new for IT departments. However, when these questions are multiplied by hundreds, thousands, or tens of thousands of dispersed employees and their IT assets, it can become significantly more difficult. When an organization stores all those PCs and mobile devices in multiple storage locations, the problems are even more exacerbated. The success or failure of managing these requirements can easily ripple throughout the business. A fork in the road

We’ve identified three challenges that IT departments face in fulfilling their enterprise device management responsibilities:

* Keep employees productive, engaged and happy from day one. In a labor market where harvard business review reports that 30% of new hires leave within the first 90 days of hire, providing a good employee experience is imperative.

* Extract maximum value from an organization’s investment in its devices at every stage of each asset’s lifecycle.

* Find the time to run their company’s digital infrastructure, extract value from data assets, create great customer experiences, develop new digital products. A Forrester Consulting study commissioned by Dell Technologies reports that 52% of IT decision makers say that day-to-day demands often keep their IT staff from focusing on innovative or strategic projects.

To date, enterprises have only had suboptimal options for device lifecycle management. They can take a business-as-usual approach, using existing processes while trying to adapt them to a hybrid working world. Or, they may choose to supplement their internal processes by contracting and managing multiple service providers, each managing different pieces of the device lifecycle puzzle. A new way forward

The most desirable approach – a complete solution managed by a single vendor – simply did not exist. A comprehensive service with the scale and scope capable of handling device lifecycle management has exceeded the capability of hardware vendors with highly specialized skills. That is, until now. Dell Technologies is the first OEM to offer a comprehensive device lifecycle management service – Dell Lifecycle Hub.²

“A good technology experience for employees is one of the most significant latent challenges posed by the rapid shift to hybrid work models,” said Patrick MorheadCEO and Chief Analyst, Moor Insights & Strategy. “This is a requirement best met by holistic device lifecycle management services like Dell Lifecycle Hub, which offers an end-to-end solution.

Dell has integrated its long-established extensive capabilities for supply chain management, deployment, repair and IT inventory management. This managed service offers an out-of-the-box experience formulated to meet the new challenges created by hybrid working initiatives.

* New employees quickly receive the computers, peripherals and related accessories they need for day one productivity.

* In the event of device failure or damage, Lifecycle Hub’s whole-unit exchange process dispatches systems quickly, allowing employees to get back to work with minimal disruption.

* When an employee’s role changes or a device refresh is needed, a new configured device is shipped within 48 hours.

* To facilitate the return of their old equipment, current employees receiving a new device or former employees who have left the company receive a prepaid shipping label.

* Returned units are either refurbished for redeployment or responsibly retired using Dell Asset Recovery Services.

Securely managing multi-vendor owned or leased equipment for end users, Dell Lifecycle Hub manages all devices from entry into a company’s inventory to responsible disposal at end of life.

Visit our Dell Lifecycle Hub to learn more or contact your Dell Technologies representative today.

If you attend Dell Technologies Worldbe sure to attend the in-person session where we will speak with a Dell customer about their Lifecycle Hub experiences.

¹ IDC FutureScape: Global Predictions for the Future of Work 2022, Doc # US47290521, October 2021

² Based on Dell analysis, April 2022

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