According to IDC, 70% of the world’s 2,000 organizations will deploy remote or hybrid work models by 2023.¹ That’s remarkably fast, considering these results were only reported in
Let’s face it, even providing a laptop to a new employee becomes more difficult if the person works exclusively remotely. And that’s just one example of the many challenges IT organizations can face when trying to effectively support their hybrid workplace. Familiar IT questions enter uncharted territory
As companies fully embrace a hybrid working model, they must consider a myriad of scenarios, including:
* How does the company ensure the correct new hire kit is sent for day one productivity?
* When an employee leaves, how does the organization retrieve their devices?
* How does the organization refresh devices that still have a useful life and quickly deliver that asset to another employee?
* If an individual’s device needs to be repaired, what is the process for getting that employee back to work? How long will that take?
* How does the company renew the devices of a team, a department or a trade?
* Is there a plan and process to responsibly and safely dispose of end-of-life devices?
Of course, device fleet management is nothing new for IT departments. However, when these questions are multiplied by hundreds, thousands, or tens of thousands of dispersed employees and their IT assets, it can become significantly more difficult. When an organization stores all those PCs and mobile devices in multiple storage locations, the problems are even more exacerbated. The success or failure of managing these requirements can easily ripple throughout the business. A fork in the road
We’ve identified three challenges that IT departments face in fulfilling their enterprise device management responsibilities:
* Keep employees productive, engaged and happy from day one. In a labor market where
* Extract maximum value from an organization’s investment in its devices at every stage of each asset’s lifecycle.
* Find the time to run their company’s digital infrastructure, extract value from data assets, create great customer experiences, develop new digital products. A
To date, enterprises have only had suboptimal options for device lifecycle management. They can take a business-as-usual approach, using existing processes while trying to adapt them to a hybrid working world. Or, they may choose to supplement their internal processes by contracting and managing multiple service providers, each managing different pieces of the device lifecycle puzzle. A new way forward
The most desirable approach – a complete solution managed by a single vendor – simply did not exist. A comprehensive service with the scale and scope capable of handling device lifecycle management has exceeded the capability of hardware vendors with highly specialized skills. That is, until now.
“A good technology experience for employees is one of the most significant latent challenges posed by the rapid shift to hybrid work models,” said
* New employees quickly receive the computers, peripherals and related accessories they need for day one productivity.
* In the event of device failure or damage, Lifecycle Hub’s whole-unit exchange process dispatches systems quickly, allowing employees to get back to work with minimal disruption.
* When an employee’s role changes or a device refresh is needed, a new configured device is shipped within 48 hours.
* To facilitate the return of their old equipment, current employees receiving a new device or former employees who have left the company receive a prepaid shipping label.
* Returned units are either refurbished for redeployment or responsibly retired using Dell Asset Recovery Services.
Securely managing multi-vendor owned or leased equipment for end users, Dell Lifecycle Hub manages all devices from entry into a company’s inventory to responsible disposal at end of life.
Visit our Dell Lifecycle Hub to learn more or contact your
If you attend
¹ IDC FutureScape: Global Predictions for the Future of Work 2022, Doc # US47290521,
² Based on
cardboard you had to do the sermon thing