Mason launches the first fully integrated device management and observability platform with remote logging, troubleshooting and screen control capabilities to quickly debug IoT smart devices in the field

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SEATTLE–(BUSINESS WIRE)–Mason, innovator of the only fully managed infrastructure for the development and delivery of dedicated smart devices, today announced the general availability of Mason X-Ray, the first fully integrated device management and observability platform. devices for remote debugging and troubleshooting on smart IoT devices deployed in the field. Unlike other solutions that require devices to be shipped to a central location for troubleshooting, Mason X-Ray enables organizations to act quickly to resolve technical issues, with advanced logging and screen control capabilities remotely to diagnose and debug problems in real time. Included in Mason’s managed solution without the need to purchase third-party add-ons or plug-ins, Mason X-Ray provides the speed and flexibility organizations need to scale their hardware device solutions quickly. and globally without requiring a global support team.

“With a large fleet of connected devices, it can be extremely difficult to maintain visibility on every device. Organizations that don’t have an observability solution, like X-Ray, built into their device management infrastructure often can’t quickly or efficiently resolve technical issues live in the field,” said Stefanie Kondik, Director of software engineering at Mason. “When a problem arises that cannot be resolved remotely due to a lack of visibility and control over the device, the hardware must be physically returned for diagnosis and resolution. This is a notoriously time-consuming and expensive exercise considering the shipping and the need to get up and pay for a local support team. It also prevents rapid triage of critical issues, which can have a huge impact if the devices are used for mission-critical use cases, such as monitoring epilepsy patients.

Prior to the release of Mason X-Ray, organizations that needed screen sharing or advanced logging capabilities had to use third-party tools in addition to their mobile device management (MDM) platforms. Mason X-Ray is designed to be integrated directly into a company’s existing workflows and applications via RESTful APIs, without requiring an additional desktop application. It can be used programmatically, allowing companies to automate and customize scripts to meet their unique service needs, easily control large numbers of devices, and support large-scale workflows that weren’t previously feasible.

Mason X-Ray provides developers with full Android Debug Bridge (ADB)-like access through APIs, without requiring the use of an ADB client, custom ADB protocols, a physical USB touchpoint, or the need enable “developer options” on the device. Additionally, developers can script against these APIs without limiting the number of concurrent commands, which means teams can take screenshots and run logcat in concert. With Mason X-Ray, hardware device connections can be treated like any other element or object in a codebase.

Mason X-Ray simplifies and streamlines remote device management

Designed to be user-friendly and flexible, Mason X-Ray enables teams to quickly resolve technical issues remotely with full insight, management and observability through the following features and benefits:

  • Easily manage devices. X-Ray’s user-friendly interface is available directly within the Mason platform, replacing the ADB command line interface, allowing non-technical users to manage devices quickly and easily.
  • Flow of interactions through a stable infrastructure. X-Ray uses a single webRTC connection for streaming interactions, reducing the number of network infrastructure elements susceptible to failure, making X-Ray connections significantly more reliable and stable than traditional connections.
  • Debug and fix issues live in the field. With X-Ray’s many remote desktop features, including commands for logging, file transfer and extraction, application installation, shell access, and more, support teams can remotely view and control device screens to quickly debug and troubleshoot live issues in the field.
  • Integrate custom protocols directly into existing workflows. With RESTful APIs, developers can easily script custom protocols, allowing customers to integrate X-Ray functionality into their own applications and giving development teams the flexibility to automate functionality inline with their own workflows of work.

For more information on Mason X-Ray, ask for a demo of the Mason Smart Device platform.

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About Mason

Mason is the fastest way to take smart devices from idea to end user. Whether it’s building a single-use device from the ground up or scaling a line of smart products, with Mason it’s faster and cheaper to build, deploy and scale. Digital transformation is a modern requirement, but managing a hardware-dependent initiative is difficult – thousands of hours and millions of dollars are at stake. The Mason Smart Device Platform is the only fully managed infrastructure for the development and delivery of dedicated devices. It offers flexible, usage-based pricing for device fleets and manages the underlying complexity of all associated backend services, making software delivery across a range of products smart, whether a tablet, wearable device, or new form factor, as easy as delivering software to the cloud. . This allows innovators to focus on what matters: application development, feature specification, and user experience. Granular access to add, remove, or lock features enables highly personalized products to be built as intended. Mason offloads material investment risk and logistics, including inventory sourcing, warehousing and supply chain management. With options like zero-touch provisioning, devices work perfectly out of the box without end-user intervention. Mason’s automated remote fleet management, troubleshooting and software updates ensure safety and positive end-user experiences. Organizations of all sizes rely on Mason to bring innovations and hundreds of use cases to market without reinventing the wheel. Smarter from start to finish with Mason.™

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